EXCHANGE

Sometimes the fit isn’t right, so we’re happy to accept exchanges on any garment that is unworn. Once we have received and checked the quality of your return piece, we will ship the replacement piece within 7-15 days to you because of handcrafted garments. If order is from couture collections we ship replacement piece within 15-30days. The Exchanges applies to any item despatched to us within 28 days of receipt by you.

It’s important to note that shipping costs are not covered by us when sent back only if it is damaged/wrong product sent by us will cover the shipping costs, so we suggest using your local post office for the best service and ask for Tracking ID so u can follow up. The replacement piece shipping charges is taken care by us only within in India.

Feel free to be picky. You can exchange your item for any size or item and we send them back to you at no extra charge. We offer only 1 exchanges for every item.

If you want to treat yourself even more and the replacement costs extra. Please let us know if you have made the purchase at “ info@labelranjitha.com”.

The replacement cost should be equal or more. It can’t be less expensive replacement cost.

CUSTOM SIZE / LENGTH

Due to the nature of custom-made dresses, we do not accept returns or exchange.If you have customised your order by length/size, it is only eligible for alterations.We will work with you to ensure that your dress fits properly and meets your expectations, but we cannot offer refunds or exchanges once the dress has been made.

RETURNS

We don’t offer any Returns or Refund to any products. If wrong product or damaged product has been received, kindly contact us / email at within 24 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you. We will send you replacement of same product within 7-25 days. Shipping Charges are taken care by us.

Please contact us go to My Account go to order section click on message on the garment which u want to Exchange/ Returns/ Alterations. There is a shipping fee associated with each exchange or alterations.